Pandemic Collaboration

The COVID-19 pandemic presented the NHS with immense challenges in delivering healthcare services in the face of the unknown. There was an acute need to develop flexible and alternative ways of working that would meet patient needs, while keeping staff safe. An important first step was creating a way to identify and track confirmed or suspected COVID patients. And then providing tools to support their management through improved communication, with the potential for remote working and collaboration. Bleepa was identified as the electronic tool to meet these rapidly evolving challenges at the Royal Oldham Hospital in Manchester.

The pandemic brought unprecedented challenges for NHS. Especially as there wasn’t a pathway in place for COVID patients. Therefore, clinical teams had to develop agile ways of managing patients. For this, both patient and staff safety was the priority in workflows, along with streamlining processes. This was important in treating patients as swiftly and safely as possible. At the time, it wasn’t possible to electronically track COVID patients in the hospital. This was complicated by the need to isolate, which lead to some ward closures while others were dedicated to COVID patients. This was important in preventing cross-contamination.

Solution: Managing Patients

In less than two weeks, Bleepa’s core workflows adapted to capture COVID-19 specific clinical information and treatment needs, like ventilation status. As well as providing all clinical-grade medical imaging. This followed intense consultation and agile product development. Bleepa was rolled out to be used to support clinicians with the COVID-19 pathway. In addition, Bleepa integrated with the Patient Administration System (PACS) to ensure accurate patient location.

Bleepa also developed features to support the electronic referral of COVID-19 patients to the respiratory inpatient and palliative care teams. And for research nurses who wanted to choose patients for the COVID-19 recovery trial. Bleepa also supported clinical communication with patient focused chat. In some cases, this stopped clinicians needing to see patients in person. Not only was this more efficient but also safer for staff by reducing unnecessary exposure to infected patients. Lastly, Bleepa made it possible to track patients as their condition improved or deteriorated and they moved around the hospital.

Conclusion: Pandemic Collaboration

Through the intense collaboration with the team at the Royal Oldham Hospital, Bleepa became an even more powerful and relevant tool. It provides electronic patient referrals, remote access to clinical imaging, the ability to review cases and communicate with the rest of the clinical team. With remote patient referrals and reviewing, clinicians can reduce unnecessary contact with patients. Therefore, reduce their risk of infection. Bleepa also provided data that can be reviewed to find links between treatment and outcomes.


“It’s a testament to what can be delivered, in terms of a really great, viable product, when these sorts of teams get together, understand each other, have a really good working relationship and are able to develop something in collaboration. Now Bleepa is at a point where it speaks for itself.”
Dr Nevan Meghani
Respiratory Registrar

Download this case study

More Case Studies

Managing referrals remotely
When COVID-19 escalated to a global pandemic, Ayman Kasir, Gastroenterology Locum Registrar, was covering clinical work at the Royal Oldham Hospital in Manchester. Due to existing health conditions, he was advised to shield from other people, including patients, for his own safety. This meant that he was confined to a desk, isolating from colleagues, and unable to see patients face to face....
Remote Working during COVID-19
With the quickly changing situation brought on by COVID-19, the NHS was presented with big challenges. These challenges included keeping staff safe while delivering high-quality care. For the system to cope, clinical staff needed stay healthy to be able to care for patients. Therefore, the risk to staff was particularly concerning. Finding alternative ways of working became a key priority to preve...
Process Improvements & Time Savings
The respiratory team at the Royal Oldham Hospital wanted to improve the referral process and response time for inpatient referrals. As the process was manual and paper based, administrative staff had to manage incoming referrals and distribute them to clinicians in a hard copy format. There was no adequate method to manage referrals electronically or to ensure that all referrals were dealt with in...