Bleepa achieves CE Mark - Raising the bar for medical communication platforms

Clinical Data Quality & Auditing

At the Royal Oldham Hospital in Manchester, multiple inpatient referral processes were used by different clinical specialties. These often needed administrative support to manage incoming referrals. In addition, there wasn't an no adequate way to manage referrals electronically to ensure referrals were dealt with more quickly.

There was a lack of standardisation in referrals at the Royal Oldham Hospital. Therefore, there was a large range in the level of detail and clinical information documented in patient referrals. Benchmarking also showed that telephone calls between the referee and referrer were often not documented in the patient’s notes. So, there was a need for a better way to manage patient referrals.

Solution: Patient Referrals

To kick off, a team of senior clinical leaders, consultants, clinical fellows, registrars, and nurses worked in consultation. As a result, Bleepa was developed as a referral management tool used to create a standard in the way referrals were made. This included the clinical information needed to effectively process the referrals.

The goal of this is to capture only the essential, but enough, details that would apply across specialties. As well as not making the referral process too hard work or time-consuming. Within the tool, it is also possible to tailor questions for specific specialties.

The result is a patient referral process that aligns with best practice and maintains a standard along the patient pathway. As well as improving clinical communication by being auditable and transparent.

Conclusion: Clinical Data Quality

Bleepa is fully auditable system. Therefore, all referrals ands outcome are available to review during and following the patient journey. In addition, the Bleepa referral form standard includes information such as:

  • Co-morbidities
  • Frailty score
  • NEWS score
  • Access to all PACs imaging
  • Reason the for referral or clinical question
  • Contact details for the referrer

Feedback

“The referral form in Bleepa allowed us to capture really important clinical information about the patient, which not only is it important to allow us to plan treatment, it also gave the clinicians more information, in one place, at one time, in order to aid them to triage patients’ requirements.”

Janine Beattie
EPR Clinical Configuration Lead

Key Facts

Referral Standardisation

100% of Bleepa submitted referrals contained the required clinical information identified by local clinical champions.

Auditable Messages

276 (non-imaging) messages were documented in the chat between clinicians, over the course of six-weeks.

Figures based on benefits realisation analysis by Royal Oldham Hospital.
Download this case study

More Case Studies

Managing referrals remotely
When COVID-19 escalated to a global pandemic, Ayman Kasir, Gastroenterology Locum Registrar, was covering clinical work at the Royal Oldham Hospital in Manchester. Due to existing health conditions, he was advised to shield from other people, including patients, for his own safety. This meant that he was confined to a desk, isolating from colleagues, and unable to see patients face to face....
Remote Working during COVID-19
With the quickly changing situation brought on by COVID-19, the NHS was presented with big challenges. These challenges included keeping staff safe while delivering high-quality care. For the system to cope, clinical staff needed stay healthy to be able to care for patients. Therefore, the risk to staff was particularly concerning. Finding alternative ways of working became a key priority to preve...
Process Improvements & Time Savings
The respiratory team at the Royal Oldham Hospital wanted to improve the referral process and response time for inpatient referrals. As the process was manual and paper based, administrative staff had to manage incoming referrals and distribute them to clinicians in a hard copy format. There was no adequate method to manage referrals electronically or to ensure that all referrals were dealt with in...