Bleepa achieves CE Mark - Raising the bar for medical communication platforms

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Feedback is a group of companies that aims to liberate clinicians. We do this by thinking differently and offering safer, secure and simpler alternatives to the traditional ways of working.

We are focused on driving better outcomes for clinicians and patients. We produce innovative technology that enhances clinical communication, accessing and storing medical information. Our vision is realised in Bleepa, our flagship product that is changing the way that clinicians discuss patient cases, access information such as medical images and even where they can work from.

Bleepa is a revolutionary medical imaging communications platform, providing an easy-to-use, high-quality tool to enable remote and secure communications between frontline clinicians and teams. Importantly, it is a CE/UKCA marked medical device that is safe, secure and compliant. Bleepa has unparalleled functionality for everyday practice and can be accessed from any internet-connected device, enabling control of patient cases when on the go.

With Bleepa, clinicians now log in to a patient case, see all the relevant information combined and can communicate with colleagues involved in the care of that patient through instant messaging and video calling. The clinical discussion is captured and becomes the patient note, which frees clinicians to action the decisions they’ve made rather than get tied up writing about them.

Current Vacancies


Senior systems support engineer

Closing Date: 17/06/2022


Senior systems support engineer

Job Description:

The successful candidate will report directly to the Head of Technical Deployment & Support (HTDS).

We are seeking a Senior Systems Support Engineer to perform some or all of the following duties:

  • Provide telephone and e-mail support to IT and non-IT literate end users.
  • Provide support of custom applications on industry standard operating platforms.
  • Perform proactive systems maintenance.
  • Be an escalation point for other team members.
  • Assist the HTDS with training and mentoring of team members.
  • Within the team, provide high-quality support to FbkMed’s customers, including:
    • Installation and Deployment of new hardware/software
    • Maintenance and servicing of existing hardware/software
    • Answering of Phone and E-mail enquiries
    • Configuration management
    • Record Keeping
  • Within the team, provide high quality support to FbkMed’s employees, including:
    • Installation and Deployment of new hardware/software
    • Maintenance and servicing of existing hardware/software
    • Training and advice on the use of FbkMed’s IT systems (MS365 and the Zoho suite of software tools)
  • Ensuring client software and infrastructure documentation is kept up to date and accurate.
  • Allocation of support tickets to correctly skilled engineer
  • Comply with FbkMed’s Integrated Management System (IMS)
  • Comply with needs of GDPR
  • Comply with patient confidentiality requirements (e.g. NHS’s Data Security and Protection Toolkit)
  • Develop and maintain in conjunction with other members of the team the processes and procedures required for ISO27001 and ISO13485
  • Work with management to develop and deploy new support applications.
  • Provide an internal Cyber Security resource for all members of the business.

As FbkMed is a small company you may need to take on other roles from time-to-time.

Qualifications and experience

Essential

  • A proven track record of working within a similar role is essential.
  • Candidates should be numerate, have excellent verbal and written communication skills in the English Language, a full UK driving licence.
  • The ability to work within a team is essential, as is the ability to work independently when required.
  • Flexibility and the ability to multi-task are key – the successful candidate may be required to react to unexpected support issues at relatively short notice.
  • Candidates should display good time management skills, and be efficient, accurate and pay attention to detail when completing tasks.
  • The successful candidate will exhibit a willingness to learn new skills, and the ability to listen to others.
  • In depth experience of the configuration and support of Windows Desktop and Server Environments
  • Experience of server virtualisation, VMware and Hyper-V
  • Experience of TCP networking DNS, DHCP etc
  • Experience of IIS
  • Experience of administration of Microsoft Windows desktop and server platforms
  • Microsoft 365 administration.

Beneficial

  • An interest in biotech or medical imaging.
  • Experience with mobile devices, such as Android and iOS
  • Experience SQL Server
  • Experience of cloud platforms, in particular AWS and Azure
  • Windows Server 2016 / 2019 certification.
  • Microsoft Azure or Amazon AWS certification.
  • Experience of supporting custom applications.
  • Experience of working as a team leader / mentor.
  • Experience of documenting complex systems and networks.

Other information

The successful candidate would be generally be expected to attend the Peterborough office with occasional meetings in London, but where merited and appropriate working from home may be possible. There may also be a future requirement for extended working hours. This will be discussed and approved well in advance.

Lead developer/architect

Closing Date: 01/06/2022


Lead developer/architect

Job Description:

We are seeking a lead developer or architect to join the research & development team and help us develop our Bleepa and CareLocker products. The successful candidate will be:

  • A problem solver
  • Technically proficient with a strong development background
  • Able to take a project from concept to customer

Key skills

  • Data modelling
  • Dot Net / C#
  • DevOps
  • Cloud native / microservice architecture
  • Delivery of product / services
  • Produce clear technical documentation
  • Ability to communicate complex concepts at all levels both within the company and with our customers

Desirable:

  • Medical / healthcare background
  • Knowledge of HL7 / FHIR
  • AWS
  • Enterprise integration
  • SecOps
  • Experience working with Quality and Information Security management systems
  • SQL Server experience

The role

The successful candidate will report directly to the chief technical officer.

The lead developer/architect is to perform the following duties:

  • Lead the design and development of our next generation back end including:
    • Design and document the software architecture required
    • Coordinate the selection and implementation of the appropriate tools and frameworks
    • Aid in the recruitment and training of new development team members
  • Liaise with other internal and external development teams to ensure common compatibility.
  • Assist with the establishment of a full DevOps / DevSecOps lifecycle
  • Work within our Integrated Management System to comply with:
    • EN ISO 27001:2013
    • EN ISO 13485:2016
    • GDPR
    • Other relevant standards

As we are a small company you may need to take on other roles from time-to-time.

Qualifications and experience

Essential:

  • Candidates must be numerate, have excellent verbal and written communication skills in the English Language, and ideally an interest in biotech or medical imaging
  • The ability to work within a multidisciplinary team is essential, as is the ability to work independently when required
  • Candidates should display good time management skills, and be efficient, accurate and pay attention to detail when completing tasks

Other information

We are currently operating a flexible hybrid working environment. The candidate should be able to attend regular meetings in London and/or Peterborough. There may be a requirement to travel both nationally and internationally.

Our standard benefits package includes:

  • Pension scheme
  • Death in service cover
  • Private health insurance
  • 25 days’ holiday per annum plus bank holidays
  • Share option programme and bonus reward scheme at the discretion of the Feedback Medical board

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